Timezone expert FAQ
- Why can't I connect to any of the Internet time servers?
- I am a licensed user of an older TimeZone Expert version. Do I need to pay for an updated product?
- I purchased TimeZone Expert but lost my registration number. How can I get it again?
- What operating systems does the product support?
- How do I add or edit a time zone?
- Is there any places/countries use time offsets not an integral number of hours from UTC/GMT?
The problem is likely the result of connecting behind a firewall. Not all firewalls are configured to allow SNTP protocol messages by default. This prevents TimeZone Expert from contacting Internet time servers.
The following firewall incoming packet filter rule will allow TimeZone Expert to use the SNTP protocol while keeping your site secure. (You may need your get your firewall administrator to update this setting.)
|
Protocol = UDP IP Address = Any Port, Source = 123 Port, Destination = > 1023 Action = Permit |
If you are using personal firewall software — such as
ZoneAlarm or
BlackICE
— you must change its appropriate settings so that it will allow Timezone Expert
to access the Internet.
Each licensed Timezone Expert user is eligible for free product updates during 1 full year after original purchase. If an update became available during this time you may install and use it free of charge. For example,if you purchase a TimeZone Expert 2005 standard license,you can use all TimeZone Expert 2005 standard update version freely,you can see our development plan.
If you purchased Timezone Expert more than 1 year ago you may be eligible for a 50% discount on the new version. Write to sales at cainosoft.com and ask for discount coupon code. Please provide some proof of your original purchase (reference number, communication from us, etc.).
If you lost your registration number, please contact the our Customer Service Team . Please provide your full name, mailing address, and email address that you used to purchase TimeZone Expert, as well as the approximate date of purchase. The details you provide will help us locate and verify your record manually and send you the registration number via email as quickly as possible.
The product had been tested on 98, ME, NT, 2000, XP, and 2003.
TimeZone Expert uses time zone information and daylight saving shifts stored in your computer. some countries may change their time zone rules once in a while. You can introduce new time zones into your computer or
edit time zones in you computer with Timezone Expert Gold version.Thereis a tool called Time Zone Editor in
Timezone expert gold versionyou can easily add or edit time zone information in your computer.
The following places use Half / hour offset from UTC/GMT.
The following places use quarter / hour offset from UTC/GMT.
Lord Howe Island (Australia) advances its clocks by half an hour in the summer.
Lord Howe Island is UTC/GMT + 10:30 during local winter and
UTC/GMT +11:00 during local summer.
1.Prior to 1995, International Date Line split the country of Kiribati. The result was that the eastern part of Kiribati was a whole day and two hours behind the western part of the country where its capital is located.
In 1995 Kiribati decided to move the International Date Line far to the east- which placed the entire country into the same day.
During the Soviet era (USSR), Moscow time (UTC/GMT +3) was the prevailing time used within the Kalininigrad, Ukraine, Belarus and Baltic republics.
Currently, Kaliningrad (Russia), Ukraine, Belarus and Baltic republics use time zone UTC/GMT +2 or
1 hour behind Moscow time (UTC/GMT+3).
Far northeastern Chukotka region observed UTC/GMT+13 (thus entirely exisiting within its own time zone).
Currently, the Chukotka region (originally +13 UTC/GMT) no longer observes its own time zone but was combined into the Magadan region UTC/GMT +12, basically collapsing 2 geographic time zones into one.
3.Mongolia once used to have 3 time zones- now it uses one time zone UTC/GMT + 08:00.
4.China observes one time zone UTC/GMT + 08:00 - which makes this time zone uncommonly wide. In the extreme western part of China the sun is at its highest point at 15:00, in the extreme eastern part - at 11:00.
5."Daylight Saving Time" (DST) is the name commonly used in North America. Some regions (Europe, Russia, S. America) more commonly use the name "Summer Time". This could create some confusion in the meaning of some timezone abbreviations, as ST could stand for "Summer Time" +1 hour (Europe, Russia, S. America) and for "Standard Time" (North America).
6.Brazil sets its Summer time by decree every year. Some states / counties observe Summer time on a year to year basis.
7.The state of Arizona does not observe DST. However the Navajo Reservation (see USA map) does change to Daylight time. The Hopi Reservation is within the Navajo Reservation and does not observe DST (as rest of the state).
8.Some countries use different rules to start and end DST. For example, a law in Israel requires that summer must last at least 150 days.
9.Greenwich time (Greenwich Lab is located in London) has the same time as London time during winter time, however London is 1 hour ahead of GMT during summer time.
10.The military of some nations refer to time zones as letters, for example: Z (Zulu) = Zero Meridian (UTC or GMT). Letters A to M moves eastwards and N to Y moves westwards. The letter J (Juliet) is skipped and refers to current local time of the observer.
11.Antarctica Amundsen-Scott South Pole Station use New Zealand's time zone +12:00 hours during local winter and +13:00 hours - during local summer (which is winter in the northern hemisphere).
12.The International Space Station uses UTC/GMT.